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\nThese are the questions gift-givers ask us most often about personalized tumblers: how personalization works, how long it takes, where we ship, how returns and refunds work, and how to look after a printed tumbler. Every answer uses the same numbers as our policy pages, and each one links to the page with the full details. Cannot find your question? Email support@cozytumbler.com and a real person will reply within 1 business day.
\nChoose a design, then fill in the personalization fields on the product page: names, dates, initials, a short message, or a photo, depending on the design. The preview shows roughly where your text will sit. When you order, we proofread your details against the design and then print your tumbler. Everything is made to order; nothing is pre-printed.
\nYes. We print names, dates and messages exactly as entered, including capital letters, accents and punctuation. We do proofread every order, and if something looks unusual, such as a name spelled two different ways in the same list, we email you before printing. We cannot know how your family spells a name, so please check every spelling before you pay. If you notice a mistake, email us within 24 hours of ordering and we can fix it before printing (see Cancel or Change an Order).
\nIt depends on the design. Each family design shows its maximum number of names in the personalization form. Designs made for long lists, such as a grandma tumbler with all the grandchildren, keep every name readable. If you have more names than a design allows, choose a design built for longer lists rather than squeezing names in, or email us for a suggestion.
\nUse the original photo from your phone or camera rather than a screenshot or a photo sent through a messaging app, which are often compressed. Faces should be well lit and in focus. Close-up photos of one or two people, or of a pet’s face, print best. If we think a photo will look blurry when printed, we contact you before production and you can send a better one.
\nThe preview on the product page shows how the design and your text are arranged. We do not send individual proofs for every order, because that would add days to the timeline, but we proofread every order and contact you whenever something needs your decision. If you have a complex request, email us before ordering and we will tell you what to expect.
\nNo. We do not print other companies’ logos, sports team marks, licensed characters or images of celebrities, because they belong to someone else. We are happy to suggest an original alternative, such as team colours with your own text. Our Intellectual Property Policy explains what we can and cannot print.
\nYes. Add one tumbler per person to your cart, each with its own name, in the same design. Matching sets for bridesmaids, families, classrooms and work teams ship together in one order whenever possible, free of charge.
\nYes. Enter their name and address as the delivery address at checkout. Prices are not printed on the packing slip. Use your own email address at checkout so the order and shipping emails come to you and the surprise stays safe.
\nYes. Add one tumbler per person with each name, or email us first if you are ordering for a large group and need the tumblers by a particular date. For big lists, collect every name in one document and check the spellings before copying them into the order.
\nYes, free of charge within 24 hours of placing your order, before printing starts. Email support@cozytumbler.com with your order number and the full corrected text. After 24 hours your tumbler may already be printed; you can still return it within 60 days of delivery. Details: Cancel or Change an Order.
\nCheck your spam or promotions folder first. If it is not there after an hour, email us with the name and email address you used. Please do not place the order again until you have heard from us, so you are not charged twice.
\nWe cannot add items to an existing order, but you can place a second order. Shipping is free on every order, so a second order costs nothing extra to ship.
\nNo. Guest checkout is available. An account is useful if you order often, because it saves your addresses and shows your order history.
\nEach tumbler takes 1–3 business days to proofread, print and pack, then usually 7–14 business days in transit to the United States, Canada, Australia or New Zealand. In total, allow about 8–17 business days. These are estimates; holidays and peak seasons can add time. Full details: Shipping & Delivery.
\nNothing. Shipping is free on every order to the United States, Canada, Australia and New Zealand, with no minimum order and no coupon needed.
\nWe ship to the United States, Canada, Australia and New Zealand only. Our tumblers ship from the USA. You can pay from anywhere, as long as the delivery address is in one of those four countries.
\nWe do not offer paid express shipping. If your date is close, email us before ordering with the date and destination, and we will tell you honestly whether it is realistic. For holidays such as Christmas and Mother’s Day, please order as early as you can.
\nWhen your tumbler ships, we email you a shipping confirmation with tracking details where the carrier provides them. You can also check your order status on our Order Tracking page with your order number and billing email.
\nYour parcel is an international shipment from the USA, so your country’s rules on duties and taxes apply. Single gift-sized parcels often fall below the thresholds where charges apply, but we cannot guarantee it. Any charges are set by your government. See our shipping page for advice.
\nIf your order has not arrived 7 business days after the latest estimated delivery date, email us. We open an investigation with the carrier, which takes up to 5 business days, and then reprint and reship your order or refund it in full. If tracking says delivered, check with neighbours and around the property, wait one more business day, then contact us.
\nYes. Every tumbler we sell, including personalized and photo tumblers, can be returned within 60 days of delivery, for any reason. Change-of-mind returns should be unused, with the lid and straw. Full details: Returns & Exchanges Policy.
\nWe do, for every approved return. We email a prepaid label or reimburse the postage you paid. There are no restocking fees.
\nEmail us a photo of the problem and the box within 60 days of delivery. In most cases you do not need to send it back. We reprint and reship it free of charge, or refund it in full, whichever you prefer.
\nWe issue refunds within 7 days after your return is received and approved, your claim is approved, or your cancellation is confirmed. The refund goes to your original payment method, and your bank then needs its own processing time to show it. Details: Refund Policy.
\nYes. If the tumbler is unused, you can return it within 60 days of delivery with free return postage, and we can reprint a corrected one as an exchange or refund the tumbler price. If you spot the mistake within 24 hours of ordering, we can fix it before it is printed.
\nYes, within 60 days of delivery. Refunds go to the original payment method, so if the recipient wants to keep the gift private from you, they can choose an exchange instead.
\nThe 20 oz skinny tumbler is the everyday choice for coffee, tea or water on the go and fits most car cup holders. The 12 oz wine tumbler is a short, stemless shape for wine, cocktails or a small coffee. Kids tumblers are smaller and lighter for children. Our Size Guide compares them in detail.
\nPlease hand-wash the printed tumbler with warm soapy water and a soft sponge. Dishwasher heat and detergent wear down printed designs over time. Lids and straws can be cleaned separately; check the product page for care notes on the specific lid and straw.
\nNo. Stainless steel tumblers must never go in a microwave, and freezing a full tumbler can damage the seal and the print. Fill it with ice instead.
\nKids tumblers are designed for children, but please check the product page for the recommended age and lid style, and supervise young children using straws. Replace a straw or lid if it becomes cracked or chewed.
\nThe payment options available for your order are shown at checkout, processed securely by the provider named there. All prices are in US dollars. See Payment Methods.
\nWhen you place your order. Every tumbler is printed for you after ordering, so payment is taken at checkout.
\nOnly to make, check and deliver your order and to help with any support request. We never use your photos in marketing without written permission and we do not sell personal information. See our Privacy Policy.
\nEmail support@cozytumbler.com, open a request on our Submit a Ticket page, or browse topics in our Help Center. Cozy Tumbler, 401 Comfort Drive, Williamstown, NJ 08094, US.
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