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\nThis Shipping & Delivery Policy explains how Cozy Tumbler prepares, ships and delivers your personalized tumbler, what shipping costs (nothing, to every country we serve), how long delivery usually takes, and what we do if a parcel is late, lost or damaged on the way. It applies to every order placed on cozytumbler.com. Every tumbler we sell is printed after you order it, so this page also explains how the personalization step fits into the timeline. If something here does not answer your question, email support@cozytumbler.com and a real person will reply within 1 business day.
\nA personalized tumbler is not picked off a shelf. When your order comes in, it goes through three short steps before it ships, and together they take 1–3 business days. Business days are Monday to Friday, excluding US federal holidays. An order placed on a Friday evening therefore starts processing on Monday.
\nIf we email you a question during proofreading, the clock pauses until you reply. A quick answer keeps your order on schedule. We would rather send one extra email than print “Jaxon” when the grandson is actually “Jackson”.
\nThe cancellation and change window is the first 24 hours after you place your order, before printing begins. After that the tumbler may already be in production. See Cancel or Change an Order for the details.
\nShipping is free on every order to the four countries below. There is no order minimum, no coupon code and no surcharge for multiple tumblers or for remote areas within those countries. The amount you see at checkout is the amount you pay.
\n| Destination | \nShipping cost | \nProcessing | \nTransit | \nTotal estimate | \n
|---|---|---|---|---|
| United States | \nFree ($0.00) | \n1–3 business days | \n7–14 business days | \n8–17 business days | \n
| Canada | \nFree ($0.00) | \n1–3 business days | \n7–14 business days | \n8–17 business days | \n
| Australia | \nFree ($0.00) | \n1–3 business days | \n7–14 business days | \n8–17 business days | \n
| New Zealand | \nFree ($0.00) | \n1–3 business days | \n7–14 business days | \n8–17 business days | \n
These are estimates, not guarantees. Carriers slow down in the weeks before Christmas, around Mother’s Day, and during severe weather, so please allow extra time when an order is tied to a date. Delivery estimates are counted in business days from the day your order is placed.
\nCount backwards from the day you need the tumbler: add the 1–3 business days of processing to the 7–14 business days of transit, then add a few days of margin. For example, a grandmother’s birthday tumbler going to Ontario, Canada, is safest ordered at least four weeks ahead, because weekends and holidays are not business days. If your date is close, email support@cozytumbler.com before ordering with the date and the destination. We will tell you honestly whether it is realistic. We do not offer paid express shipping, and we will not promise a date we cannot control.
\nWe currently deliver only to addresses in the United States, Canada, Australia and New Zealand. Checkout will not offer shipping to other countries. If you live elsewhere and would like to send a gift to someone in one of these four countries, you can order with their delivery address; your billing address may be in another country if your payment method allows it.
\nWithin the United States we ship to all 50 states. Delivery to P.O. boxes and APO/FPO/DPO military addresses depends on the carrier used for your parcel; if your address is one of these, write it exactly as the post office provides it and email us after ordering so we can confirm the parcel can be routed correctly. We are not able to forward parcels to freight forwarders or reshipping services.
\nWhen your tumbler leaves us, we email a shipping confirmation to the address you used at checkout. Where the carrier provides tracking, the email includes a tracking number and link. Tracking can take 24–48 hours to show the first scan, because the carrier records the parcel only when it is processed at their facility, so “label created” for a day or two is normal.
\nYou can also check the status of your order at any time on our Order Tracking page with your order number and billing email. If you ordered as a gift and used the recipient’s email, ask them to forward the shipping email, or write to us and we will send the tracking details to you.
\nParcels to Canada, Australia and New Zealand are handed from the US carrier to the local postal service after export. Tracking updates may pause for several days during this hand-over and while the parcel clears customs. A pause of up to a week with no new scans is common on international routes and does not mean the parcel is lost.
\nPlease check the delivery address carefully at checkout, including apartment or unit numbers, the postcode or ZIP code, and the recipient’s full name. A missing unit number is the most common reason a parcel is returned to us.
\nMost orders ship in a single parcel, including matching sets such as six bridesmaid wine tumblers or fourteen name tumblers for a nursing team. Occasionally a large order is split into two or more parcels so that each box can be packed safely. If that happens, each parcel gets its own tracking number, and the shipping confirmation email tells you how many parcels to expect. Shipping stays free for every parcel.
\nIf you ordered tumblers for different recipients, please place a separate order for each delivery address. One order can only ship to one address.
\nIf your tracking has not moved for a long time, or the parcel has not arrived by the latest estimated date, please do not worry alone. Here is what we do:
\nFirst check around the property, with neighbours, building reception or a parcel locker, and wait one more business day, since carriers sometimes scan a parcel as delivered shortly before it actually arrives. If it still has not turned up, email us within 60 days of the delivery scan. We will file a claim with the carrier and, where the carrier confirms the parcel cannot be found, replace or refund your order. We may ask for a short written statement that the parcel did not arrive, which carriers require for their investigation.
\nTumblers are packed to survive normal handling, but parcels sometimes have a hard trip. If your tumbler arrives dented, with a cracked lid, a scratched print or a missing straw, please take a photo of the item and the box and email it to us within 60 days of delivery. You do not need to send the damaged tumbler back unless we ask. We will reprint and reship it free of charge or refund you in full, as you prefer. The full process is on our Returns & Exchanges Policy page, and money questions are covered on our Refund Policy page.
\nOrders to Canada, Australia and New Zealand are shipped from the USA and are international shipments. Each country sets its own rules on import duties and taxes (for example GST or HST), and the thresholds change from time to time. Low-value gift parcels like a single tumbler are often below the threshold where charges apply, but we cannot guarantee that for every order. If the carrier or customs authority asks you for import charges, those charges are set by your government, not by us. If you are unexpectedly charged and do not want to pay, please email us before refusing the parcel so we can help you decide the best option; refused parcels can take weeks to come back.
\nThe busiest weeks for personalized tumblers are late November to mid-December, the two weeks before Mother’s Day, teacher appreciation week in May and graduation season. During these weeks we print in the order orders arrive, and carriers are under strain. Our advice is simple: order as early as you can, double-check your personalization before paying, and email us before ordering if a date is critical. We would rather help you choose an earlier gift than disappoint someone on the day.
\nEmail support@cozytumbler.com with your order number and we will reply within 1 business day. You can also open a request through our Submit a Ticket page or read quick answers in our FAQs and Help Center.
\nCozy Tumbler, 401 Comfort Drive, Williamstown, NJ 08094, US.
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