Terms of Service

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These Terms of Service are the agreement between you and Cozy Tumbler, 401 Comfort Drive, Williamstown, NJ 08094, US (“Cozy Tumbler”, “we”, “us”) when you browse cozytumbler.com or buy a personalized tumbler from us. We have tried to write them in plain English. They work together with our Privacy Policy, Shipping & Delivery, Returns & Exchanges Policy, Refund Policy and Cancel or Change an Order pages, which form part of these Terms. By using the site or placing an order, you agree to them. If something is unclear, email support@cozytumbler.com before you order.

Key points

  • Every tumbler is made to order with the personalization you provide, and we print it exactly as entered.
  • You are responsible for spelling, dates and having the right to use any photo or text you send us.
  • Shipping is free to the United States, Canada, Australia and New Zealand; we do not ship elsewhere.
  • Changes and cancellations are free within 24 hours of ordering, before printing.
  • Every tumbler, personalized or not, can be returned within 60 days of delivery, with free return postage.
  • Refunds are issued within 7 days after a return is received and approved.
  • These Terms are governed by the laws of the State of New Jersey, USA, without taking away consumer rights you have where you live.

Who can use the site

You may use cozytumbler.com if you are at least 18 years old, or the age of majority where you live, or if you use it with the involvement of a parent or guardian. When you create an account, keep your login details private; you are responsible for activity under your account. If you think someone else has used your account, tell us straight away.

You agree to use the site lawfully and not to interfere with it. That means no automated scraping at a volume that slows the site, no attempts to break security, no fraudulent orders, and no uploading of malicious files.

Your account

You can order as a guest or create an account. If you create one, you agree to give accurate information and to keep it up to date, especially your email address, because that is where we send order confirmations, questions about your personalization and shipping updates. Choose a password you do not use anywhere else and do not share it. You are responsible for orders placed through your account unless you tell us promptly that someone else has accessed it without your permission. You can ask us to close your account at any time by emailing support@cozytumbler.com; we will keep the order records the law requires us to keep and delete the rest as described in our Privacy Policy.

We may suspend or close an account that is used for fraud, abuse of our staff, repeated infringing uploads, or attempts to interfere with the site. Where possible, we will explain why and give you the chance to respond. Closing an account does not cancel orders that are already in production, and it does not affect your rights to returns and refunds for orders you have already received.

Electronic communications

When you order or contact us, you agree that we may communicate with you electronically, mainly by email. Order confirmations, proofreading questions, shipping notices, refund confirmations and replies to your messages all count as written communications, and they satisfy any legal requirement for communications to be in writing. Please keep your email address current and check your spam folder if you are expecting a message from us.

Some messages need a reply from you before we can continue, for example when a photo is too small to print sharply or two spellings of a name appear in the same family list. While we wait for your answer, your order is paused. If we cannot reach you within a reasonable time, usually several business days, we may cancel the order with a full refund rather than print something you might not want. We will tell you before we do.

Marketing emails are separate. We send them only if you have opted in, and every marketing email includes an unsubscribe link. Unsubscribing from marketing does not stop the service emails about your orders.

Made-to-order production and proofreading

Every Cozy Tumbler is printed after you order it. Our production process has three parts: a 24-hour period during which nothing is printed and you can change or cancel your order for free; proofreading, during which we read your personalization against the chosen design; and printing, inspection and packing. Together, proofreading, printing and packing take 1–3 business days.

Proofreading is a courtesy check, not a guarantee that your text is what you intended. We look for obvious problems such as a name spelled two different ways, a date that cannot be right, missing text in a required field, or a photo that will not print clearly. We do not change your text on our own initiative. If a design has a character limit or a maximum number of names, the personalization form will show it, and text beyond that limit may not fit the design; we will contact you if that happens.

If we make an error in printing, such as printing something different from what you entered, using the wrong design or the wrong colour, the tumbler is defective and you are entitled to a free reprint or a full refund as described in our Returns & Exchanges Policy. If the tumbler matches what you entered, it is not defective, but you can still return it within 60 days of delivery under the same policy.

Group, school and business orders

These Terms apply in the same way to orders for groups, schools, clubs and businesses. The person placing the order is responsible for collecting accurate names and personalization from the group and for having the authority to place the order on the group’s behalf. If an organisation needs an invoice showing its name, we can provide one on request after the order is placed, but the order remains a consumer order under these Terms unless we agree otherwise in writing. Large orders may ship in more than one parcel; each parcel ships free.

If you place an order for resale, please contact us first. Our designs are licensed for personal and gift use, and reselling our personalized products as your own requires our written permission.

Using your tumbler safely

Our tumblers are designed to hold everyday drinks. For your safety and to keep your tumbler in good condition, please follow the care and use information on the product page. In particular:

  • Take care with hot drinks: the lid reduces spills but does not make a tumbler spill-proof, and the straw can carry hot liquid quickly. We recommend using the straw only with cold drinks.
  • Never put a stainless steel tumbler in a microwave.
  • Do not freeze a filled tumbler, and do not use it for carbonated drinks if the product page says the lid is not designed for them, because pressure can build up.
  • Supervise young children, especially with straws and small lid parts, and follow the recommended age on kids tumbler product pages. Replace any straw or lid that is cracked or chewed.
  • Wine tumblers are intended for adults of legal drinking age where they are used for alcohol. Purchasing a wine tumbler as a gift does not involve the sale of alcohol.
  • Stop using a tumbler that is cracked, deeply dented or has a damaged seal, and contact us if this happens within 60 days of delivery.

We are not responsible for damage or injury caused by using a tumbler in a way the product description or care information warns against, but nothing in these Terms limits our responsibility for products that are defective or unsafe when they reach you.

Personalization: what you are responsible for

Personalized tumblers are made from the details you give us. That makes a few responsibilities yours:

  • Accuracy. We print names, dates, initials and messages exactly as you enter them, including capital letters and punctuation. We proofread for obvious problems and will email you if something looks unusual, but we cannot know how a family spells a name. Please check your text carefully before you pay.
  • Photo quality. We print the photo you provide. Low-resolution images, screenshots and heavily compressed pictures may print soft or pixelated. If we think a photo will not print well, we contact you before printing; if you ask us to go ahead anyway, the result is not a defect.
  • Rights to what you send. You confirm that you own the photos and text you send, or have permission to use them, and that printing them does not infringe anyone’s copyright, trademark, privacy or publicity rights.
  • Acceptable content. We do not print other companies’ logos or trademarks, licensed characters, sports team marks, images of celebrities, copyrighted artwork you do not own, hateful, harassing or sexually explicit content, or anything illegal. We may refuse or cancel an order that includes such content, with a full refund.

Our previews show approximately how your personalization will look. Real tumblers can differ slightly in colour, scale and placement because screens differ and the design wraps around a curved surface.

Products, pictures and descriptions

We describe our tumblers as accurately as we can: their size, shape, lid and straw, the printing method and how to care for them. Product photos and mock-ups show designs with example names; your tumbler will carry your own personalization. Colours can look different on different screens. If a tumbler you receive is materially different from its description, you are covered by our 60-day returns with free return postage.

Care instructions are part of the product description. Following them, such as hand-washing the printed body, helps the print last. Using a tumbler in a way the description warns against, for example in a microwave, is at your own risk.

Prices and availability

Prices are shown in US dollars and include free shipping to our four shipping countries. Taxes are shown at checkout where they apply. We may change prices and designs at any time, but a change never affects an order we have already accepted. If an obvious pricing error appears, for example a tumbler listed at $0.20 instead of $20, we may cancel orders placed at the wrong price and refund them in full, after telling you.

Orders and acceptance

When you place an order, you make an offer to buy. You will receive an order confirmation email listing your tumblers and personalization; that email confirms we have received your order. Our contract is formed when we accept the order by starting production or by sending the shipping confirmation, whichever comes first. We may decline or cancel an order before shipping, for example if payment fails, fraud is suspected, the content cannot be printed, or the delivery address is outside our shipping countries. If we cancel after you have paid, we refund the full amount within 7 days.

Payment

You pay at checkout using one of the payment options shown there, processed by the payment provider named at checkout. You confirm that you are authorised to use the payment method. We do not see or store full card details. More information is on our Payment Methods page.

Shipping, delivery and risk

We ship only to the United States, Canada, Australia and New Zealand, free of charge. Each order needs 1–3 business days of processing and then usually 7–14 business days in transit. Delivery dates are estimates, not guarantees. Risk of loss passes to you when the carrier delivers the parcel to the address you gave us. If a parcel is lost before delivery, we replace or refund it as described on our Shipping & Delivery page. For international orders, any import duties or taxes set by the destination country are the responsibility of the recipient.

Changes, cancellations, returns and refunds

  • Changes and cancellations: free within 24 hours of ordering, before printing. Details: Cancel or Change an Order.
  • Returns and exchanges: every tumbler, including personalized ones, within 60 days of delivery, with free return postage. Details: Returns & Exchanges Policy.
  • Refunds: issued within 7 days after a return is received and approved, a claim is approved or a cancellation is confirmed. Details: Refund Policy.

Nothing in these Terms limits rights you have under consumer protection laws that cannot be excluded by contract.

Buying a tumbler as a gift

Most of our orders are gifts. When you send a tumbler to someone else, you are still the customer under these Terms: the order, the payment and any refund are yours. The recipient may contact us directly about damage, a misprint or an exchange within 60 days of delivery, and we will help them without sharing your payment details or the price. Refunds for change-of-mind returns go to the original payment method, so the buyer receives them. Please make sure you have the recipient’s permission to use any photo of them on the gift, and use an address where someone can receive the parcel.

Discounts and promotions

From time to time we may offer discount codes or promotions. Each one has its own conditions, such as an expiry date or eligible products, which we will state where the offer is shown. Codes cannot be exchanged for cash, cannot be applied to past orders, and, unless stated otherwise, only one code can be used per order. We may end a promotion early if it is misused, but we will honour orders already placed with a valid code.

Reviews and content you submit

If you leave a review, send us a photo of your tumbler in use, or post in our comments, you confirm the content is honest and based on your own experience, and that you have the right to share it. You keep ownership of it. You give us a non-exclusive, royalty-free licence to display it on cozytumbler.com in connection with the product. We will not use your photos in advertising elsewhere without asking you first. We may remove content that is false, offensive, off-topic, contains personal information about others, or promotes another business. We do not pay for reviews, edit their meaning, or hide reviews because they are negative.

Personalization text and photos you send for printing are not “submitted content” in this sense: we use them only to make your order, as explained in our Privacy Policy.

Intellectual property

The Cozy Tumbler name, logo, designs, illustrations, product descriptions, page text and site layout belong to Cozy Tumbler or its licensors and are protected by copyright and trademark law. You may view and share links to our pages for personal, non-commercial use. You may not copy our designs to sell, reproduce our product photos or text on another shop, or use our name in a way that suggests we endorse you. See our Intellectual Property Policy, and our DMCA page to report a copyright concern.

Acceptable use of the site

You agree not to: use the site for anything unlawful; place orders you do not intend to pay for; impersonate another person; upload content that infringes someone else’s rights; attempt to access accounts, data or systems that are not yours; or use bots to buy, scrape or overload the site. We may suspend access or cancel orders connected with misuse.

Third-party services and links

Some parts of the shopping experience are provided by other companies. Payments are processed by the payment provider shown at checkout, parcels are carried by postal services and carriers, and the site is delivered through our hosting provider and Cloudflare. These providers have their own terms and privacy policies, which apply to the parts of the service they provide. We choose providers carefully, but we are not responsible for their own websites or for services they provide directly to you, such as a carrier’s redelivery option. Where a provider’s failure affects your order, for example a lost parcel, our own policies still apply and we will put things right for you.

Our pages may occasionally link to other websites, such as a carrier’s tracking page. We include links for your convenience; we do not control those sites and are not responsible for their content.

Availability of the site and changes to products

We work to keep cozytumbler.com available and working correctly, but we cannot promise that it will always be available without interruption. We may need to take it offline briefly for maintenance or updates, and technical problems can happen. If something goes wrong during checkout, check your email for an order confirmation before trying again so you are not charged twice.

We may add, change or remove designs, sizes, colours and features at any time. If a product you ordered becomes unavailable after you order it, we will contact you to offer an alternative or cancel that item with a full refund. We will never substitute a different product without your agreement.

Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, natural disasters, carrier disruptions, strikes, public health emergencies, power or internet outages, or government actions. If such an event affects your order, we will tell you as soon as we can, keep you updated, and do what we reasonably can to complete it. If the delay becomes long, you may cancel any affected item that has not shipped for a full refund. Events outside our control do not reduce your right to a replacement or refund for a parcel that is lost, or your 60-day return window.

Your consumer rights where you live

We sell to customers in the United States, Canada, Australia and New Zealand. Each of these countries, and many US states and Canadian provinces, give consumers rights that a business cannot take away by contract, for example guarantees that goods are of acceptable quality and match their description, and rights to a remedy when they are not. In Australia these include the consumer guarantees under the Australian Consumer Law, and in New Zealand the guarantees under the Consumer Guarantees Act. Our 60-day return window, free return postage, free reprints and refunds are offered in addition to these rights, not instead of them. If any part of these Terms would reduce a right you have under the consumer law that applies to you, that part does not apply to you to that extent.

Claims by others about your content

If someone makes a claim against us because content you asked us to print infringed their rights, for example a photo you did not have permission to use, you agree to cooperate with us in responding to it and to be responsible for losses that result from your breach of these Terms, to the extent the law allows. This does not apply where we were at fault, and it does not apply to ordinary family photos and personal messages used in good faith. We describe this not to frighten anyone, but because the rights of photographers, artists and brand owners matter, and the person who supplies a photo is the one who knows where it came from.

Notices

We may give you notices by email to the address you used for your order or account, or by posting them on the site where they concern all customers. You may give us notices by email to support@cozytumbler.com or by post to Cozy Tumbler, 401 Comfort Drive, Williamstown, NJ 08094, US. Email is the fastest route and the one we recommend. Formal legal notices, such as a copyright notice, should follow the steps on the relevant page, for example our DMCA page.

Language and headings

These Terms are written in English, and the English version applies. Headings and the “Key points” summary at the top are there to help you read the Terms; they do not change the meaning of the full text. Words such as “including” and “for example” introduce examples and do not limit the general wording before them.

What continues after an order is complete

Some parts of these Terms continue to apply after your order has been delivered or your account has been closed, because they deal with things that can happen later. These include your 60-day return and claim window, our refund obligations, the rules about intellectual property and content you supplied, the limits of liability, and the sections on governing law and resolving problems.

Disclaimers and limits of liability

We take care to keep the site available and accurate, but it is provided “as is” and may occasionally be unavailable or contain errors, which we will correct when we notice them. To the extent the law allows, Cozy Tumbler is not liable for indirect or consequential losses, such as a missed celebration, that result from using the site or from a delayed order, and our total liability for any order is limited to the amount you paid for that order. None of this limits liability for death or personal injury caused by negligence, for fraud, or any liability that cannot legally be limited, and it does not affect your statutory rights as a consumer in the United States, Canada, Australia or New Zealand. Our remedies for faulty, damaged or lost items, a reprint or a full refund, are described in our policies and are in addition to those rights.

Governing law and resolving problems

These Terms are governed by the laws of the State of New Jersey, USA, without regard to conflict-of-law rules. If you are a consumer living in another state or country, you also keep the protection of the mandatory consumer laws where you live, and you may bring a claim in your local courts where the law allows.

If something goes wrong, please contact us first. Most problems, whether a misprint, a lost parcel or a refund question, are resolved by email within a few days. If we cannot resolve a dispute informally within 30 days, either of us may take it to a court with jurisdiction under the paragraph above. Nothing here stops you from contacting a consumer protection agency.

Changes to these Terms

We may update these Terms, for example when we add a payment method or a product type. The date at the top shows the current version. Changes apply to orders placed after the update; the Terms in force when you placed your order continue to apply to that order.

General

If any part of these Terms is found unenforceable, the rest remains in effect. If we do not enforce a right straight away, we have not waived it. You may not transfer your rights under these Terms without our agreement; we may transfer ours to a business that takes over Cozy Tumbler, and your rights will not be reduced. These Terms and the policies linked above are the whole agreement between us about your use of the site and your orders.

Contact us

Email support@cozytumbler.com (we reply within 1 business day) or write to Cozy Tumbler, 401 Comfort Drive, Williamstown, NJ 08094, US. You can also browse our Help Center or FAQs.